Geschäftsbedingungen

TERMS OF SERVICE

Last updated: 9 October 2026

OVERVIEW

Welcome to Neurodazzled®. In these Terms of Service, the terms “we,” “us,” “our,” and “Neurodazzled®” refer to Neurodazzled® by Natalie Chandra Wiedmer, unless otherwise stated.

Neurodazzled® operates this website and online store, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (collectively, the “Services”).

Our store is hosted on Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any other policies referenced herein or made available on our website, including our Privacy Policy, Refund Policy, and Shipping Policy, govern your access to and use of the Services.

Please read these Terms carefully before accessing or using our Services. By accessing, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

We may update these Terms from time to time by posting a revised version on this page. The updated version becomes effective upon posting or on the date stated at the top of the page. Your continued use of the Services after any such update constitutes acceptance of the revised Terms.

SECTION 1 - ELIGIBILITY, ACCESS, AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

You may be required to provide certain information in order to access certain features or make a purchase, including your name, email address, billing address, shipping address, and payment details. You agree that all information you provide is accurate, current, complete, and lawfully provided.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account and devices. You accept responsibility for all activities that occur under your account.

You may not assign, transfer, sell, or otherwise share your account with another person without our prior written consent.

We reserve the right to suspend or terminate access to any account, order, or user if we believe that inaccurate information has been provided, these Terms have been violated, fraud is suspected, or the security or integrity of the Services is at risk.

SECTION 2 - OUR PRODUCTS AND SERVICES

We make every reasonable effort to display our products and services as accurately as possible. However, we cannot guarantee that product colors, textures, materials, dimensions, print placement, or visual appearance will be displayed accurately on your device or will exactly match what you see on screen.

Certain products may vary slightly due to monitor settings, lighting, production methods, supplier differences, handmade or print-on-demand processes, packaging updates, or product improvements.

All product descriptions, prices, availability, specifications, images, and related content are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product or service at any time and to limit the sale of any product or service to any person, geographic region, or jurisdiction, on a case-by-case basis where permitted by law.

We do not warrant that any product, service, information, or other material purchased or obtained from us will meet every individual expectation, preference, or intended use unless expressly stated by us in writing.

SECTION 3 - ORDERS AND ACCEPTANCE

When you place an order through our store, you are making an offer to purchase the selected products or services. We reserve the right to accept or reject any order at our discretion.

Your order is not binding on us until we send you an order confirmation or dispatch confirmation, or otherwise confirm acceptance.

We reserve the right, at any time after receiving an order, to:

refuse or cancel the order,
limit quantities purchased,
correct errors in pricing, product descriptions, shipping charges, or other information,
request additional verification before accepting or fulfilling the order.

If we change or cancel an order, we will attempt to notify you using the contact details provided at checkout.

Review your order carefully. Contact support promptly about changes or cancellation, or use the online return and cancellation service. Changes may be operationally impossible once production starts, but this does not remove any statutory withdrawal right. See our Return & Refund Policy.

SECTION 4 - PRICING, PAYMENTS, TAXES, AND BILLING

All prices shown on our website are listed in the currency stated on the store and are subject to change without notice.

Unless otherwise expressly stated, prices may exclude shipping costs, customs duties, import VAT, local taxes, handling charges, or other government-imposed fees. These, where applicable, are your responsibility.

The price charged will be the price displayed at the time your order is submitted, subject to correction in the event of obvious pricing or typographical errors.

You agree to provide current, complete, and accurate billing, shipping, and payment information for all purchases made through our Services. You also agree to promptly update your information so that we can process your transaction and contact you if needed.

By submitting payment information, you represent and warrant that:

you are authorized to use the selected payment method,
all billing information provided is accurate and complete,
the payment will be honored by your payment provider, and
you will pay all charges incurred by you at the posted prices, including applicable shipping charges, taxes, duties, and fees.

We reserve the right to refuse any order suspected of fraud, unauthorized activity, resale abuse, or payment irregularity.

SECTION 5 - SHIPPING, DELIVERY, AND RISK OF LOSS

We will make reasonable efforts to process and dispatch orders within the timeframes indicated on our website or in your order confirmation. However, all shipping and delivery dates are estimates only and are not guaranteed.

We are not responsible for delays caused by:

carriers or postal services,
customs processing,
import clearance issues,
incomplete or incorrect shipping information,
severe weather,
labor disruptions,
supplier delays,
force majeure events, or
circumstances otherwise beyond our reasonable control.

You are responsible for providing a correct and deliverable shipping address. If a package is returned due to an incorrect address, failure to collect, refusal of delivery, or customs non-clearance, we may charge additional shipping or handling costs before reshipment, or deduct such costs from any refund where permitted by law and our Refund Policy.

For consumer purchases, we bear the risk of loss or damage until you or your designated recipient takes physical possession, except where applicable law provides otherwise for a carrier you independently commission. Contact support about delivery problems; statutory remedies remain available.

For international orders, you are responsible for compliance with local import laws and for paying any customs duties, import taxes, or related charges.

SECTION 6 - RETURNS, EXCHANGES, AND REFUNDS

Our Return & Refund Policy, last updated 9 October 2026, explains our voluntary 30-day physical-product return offer, statutory withdrawal rights, costs, refunds and remedies for faulty goods. It takes priority over conflicting return or cancellation wording in these Terms.

Standard catalogue clothing is not excluded simply because it is printed or made after an order. Sale items retain statutory rights. Digital withdrawal rights are not lost merely because a link or file is delivered; the legally required express consent, acknowledgement and confirmation must have been validly obtained. No prior approval, packaging condition or 30-day deadline limits statutory claims.

We remain responsible as the seller, even when production or fulfilment partners handle an item. Your mandatory consumer rights always take priority. Updates do not reduce rights or more favourable promises attached to an existing order.

SECTION 7 - DIGITAL PRODUCTS, DOWNLOADS, AND LICENSED CONTENT

Where we sell or provide digital products, downloadable materials, templates, guides, workbooks, artwork, or other digital content, such products are licensed, not sold, unless otherwise expressly stated.

Subject to your payment in full and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the purchased digital product for your personal, lawful, and non-commercial use only, unless a different license is clearly stated on the product page.

You may not, without our prior written permission:

reproduce,
redistribute,
resell,
sublicense,
share,
upload publicly,
commercially exploit,
modify for resale, or
create derivative commercial products from

any digital product, content, or downloadable material purchased from or accessed through our Services, unless an explicit commercial-use license is provided.

Check any disclosed file format and compatibility requirements before buying and keep a backup. Contact support about access or compatibility problems. This does not exclude statutory rights where digital content is defective, not as described or does not meet legally required compatibility or functionality standards.

SECTION 8 - INTELLECTUAL PROPERTY

All content made available through the Services, including but not limited to text, copy, product descriptions, graphics, icons, images, photographs, illustrations, designs, logos, videos, audio, downloads, layouts, branding elements, source materials, software, and the overall look and feel of the website, is owned by or licensed to Neurodazzled® or its licensors and is protected by applicable intellectual property laws.

These Terms permit you to use the Services solely for your personal, lawful, and non-commercial use. Except as expressly authorized in writing, you may not:

copy,
reproduce,
distribute,
republish,
sell,
license,
modify,
adapt,
translate,
transmit,
display,
perform,
scrape,
exploit, or
create derivative works from

any portion of the Services or our content.

Neurodazzled®, our logos, slogans, design identifiers, product names, and other brand elements are trademarks, trade dress, or other proprietary rights of Neurodazzled® and/or its licensors. Nothing in these Terms grants you any right to use them without our prior written consent.

All third-party names, logos, brands, and marks appearing on the Services remain the property of their respective owners.

SECTION 9 - USER SUBMISSIONS, REVIEWS, AND FEEDBACK

If you submit or post any review, testimonial, comment, suggestion, feedback, idea, photo, video, message, or other content to us or through the Services (collectively, “Submissions”), you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, display, distribute, and otherwise use such Submissions in any media for purposes related to operating, marketing, improving, and promoting our business and Services.

You represent and warrant that:

you own or control all rights in the Submissions or otherwise have the lawful right to provide them,
the Submissions are accurate and not misleading,
the Submissions do not violate any law or the rights of any third party, including intellectual property, privacy, publicity, or contractual rights,
the Submissions do not contain unlawful, defamatory, threatening, hateful, obscene, abusive, or otherwise objectionable material,
the Submissions do not contain malware, viruses, malicious code, or any other harmful material.

We are under no obligation to maintain Submissions in confidence, compensate you for them, publish them, or respond to them.

We reserve the right, but not the obligation, to monitor, edit, refuse, or remove Submissions at our sole discretion.

SECTION 10 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, apps, plug-ins, embedded services, or integrations offered by third parties. These are provided for convenience only.

Such tools and services are provided “as is” and “as available” without warranties, representations, or endorsements of any kind. We do not monitor, control, or assume responsibility for third-party tools or services.

Your use of any third-party tool or service is entirely at your own risk and subject to the terms and policies of the relevant third party.

We may also add, remove, suspend, or modify site features and tools at any time without notice.

SECTION 11 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites, services, products, content, or resources that are not owned or controlled by us.

We are not responsible for examining or evaluating the content, accuracy, availability, security, or practices of any third-party websites or services. Your use of third-party websites is entirely at your own risk and subject to their own terms and policies.

We are not liable for any loss or damage arising from your access to or use of any third-party website, product, service, or resource.

SECTION 12 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide the Services to you. However, all purchases made through this store are made directly with Neurodazzled®, not with Shopify.

To the fullest extent permitted by law, Shopify is not responsible for any aspect of any sale, transaction, order, return, refund, product issue, delivery issue, injury, damage, loss, or claim arising between you and Neurodazzled®.

You acknowledge and agree that Shopify and its affiliates are third-party beneficiaries of these Terms to the extent necessary to protect Shopify from claims relating to its role as a technology platform provider.

SECTION 13 - PRIVACY AND DATA PROTECTION

Your submission of personal data through the Services is governed by our Privacy Policy.

Because our store is hosted on Shopify and may use third-party service providers, your information may be processed by us, Shopify, payment processors, shipping providers, analytics providers, and other service partners as necessary to operate the store, process orders, communicate with you, and improve our Services.

By using the Services, you acknowledge that your personal data may be transferred to and processed in countries other than your own, subject to applicable law and the safeguards described in our Privacy Policy.

Please read our Privacy Policy carefully to understand how your information is collected, used, stored, and shared.

SECTION 14 - PROMOTIONS, DISCOUNTS, GIFT CARDS, AND STORE CREDIT

From time to time, we may offer promotions, discount codes, gift cards, vouchers, store credit, loyalty offers, bundles, or other special offers.

Unless otherwise stated:

promotions cannot be combined,
discounts have no cash value,
discount codes must be applied at checkout,
expired codes will not be honored,
we reserve the right to modify or cancel promotions at any time,
promotions may be limited by product type, inventory, country, customer group, or order threshold.

Gift cards, store credits, or vouchers are non-refundable except where required by law and may not be redeemed for cash unless required by applicable law.

We reserve the right to cancel or refuse promotional orders where fraud, abuse, technical manipulation, or violation of these Terms is suspected.

SECTION 15 - ACCURACY OF INFORMATION

We strive to ensure that information on the Services is accurate, current, and complete. However, we do not guarantee that all information on the Services is always accurate, complete, reliable, current, or error-free.

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, availability, shipping times, pricing, promotions, images, specifications, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

SECTION 16 - ACCEPTABLE USE AND PROHIBITED CONDUCT

You may use the Services only for lawful purposes and in accordance with these Terms.

You agree not to:

use the Services for any unlawful, fraudulent, abusive, harmful, or misleading purpose,
violate any applicable law, regulation, or third-party right,
infringe our intellectual property rights or those of others,
upload or transmit viruses, malware, malicious code, or other harmful technology,
interfere with the security, operation, or functionality of the Services,
attempt to gain unauthorized access to any part of the Services, related systems, or networks,
scrape, data-mine, spider, crawl, or harvest data from the Services without our written consent,
send spam, chain letters, or unsolicited promotional communications,
impersonate any person or entity,
submit false or misleading information,
use the Services to harass, threaten, abuse, defame, or discriminate against any person,
engage in any conduct that could damage, disable, overburden, or impair the Services or interfere with another user’s use of them.

We reserve the right to restrict, suspend, or terminate your access to the Services if we believe you have violated these Terms.

SECTION 17 - WARRANTIES AND CONSUMER RIGHTS

Goods and digital content must meet applicable statutory quality, description, functionality and conformity requirements. We honour applicable warranty and defect rights and the remedies explained in our Return & Refund Policy. They are not excluded by an “as is” statement or shortened by our voluntary return window.

We do not guarantee uninterrupted website access or that the website will be free of every technical error. This does not excuse delivery of goods or content as agreed, or remove statutory remedies for non-conforming products. Nothing in these Terms excludes rights or obligations that cannot lawfully be excluded.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Neurodazzled®, its owner, affiliates, licensors, contractors, service providers, agents, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, savings, business opportunity, goodwill, data, or other intangible losses arising out of or relating to:

your access to or use of the Services,
your inability to access or use the Services,
any purchase or use of any product or service,
any delays in shipping or delivery,
any inaccuracies or omissions in content,
any unauthorized access to or alteration of your data,
third-party conduct, websites, tools, or services,
viruses or harmful code transmitted through the Services,
any other matter relating to the Services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising from or relating to the Services or any product purchased through them shall not exceed the amount you paid to us for the specific product or service giving rise to the claim.

This section does not limit statutory withdrawal, warranty, defect or refund rights, liability for fraud, intentional wrongdoing or gross negligence, or liability for death or personal injury where it cannot lawfully be limited. Mandatory consumer protections take priority.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Neurodazzled®, its owner, affiliates, licensors, service providers, contractors, agents, and partners from and against any claims, actions, liabilities, losses, damages, judgments, costs, and expenses, including reasonable legal fees, arising out of or relating to:

your breach of these Terms,
your misuse of the Services,
your violation of any law or third-party right,
any Submission you provide,
your negligence, misconduct, or fraud.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with us in asserting any available defenses.

SECTION 20 - TERMINATION

We may suspend, restrict, or terminate your access to the Services, your account, or any order at any time, with or without notice, if we reasonably believe that:

you have violated these Terms,
fraudulent or unlawful activity is suspected,
your conduct may harm our business, customers, partners, or systems,
we are required to do so for legal, technical, or operational reasons.

Termination does not affect any rights or obligations that arose before the date of termination.

The provisions of these Terms that by their nature should survive termination shall survive, including without limitation provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, privacy, and payment obligations.

SECTION 21 - FORCE MAJEURE

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, public health emergencies, acts of government, war, terrorism, civil unrest, labor disputes, power outages, internet or telecommunications failures, cyber incidents, customs delays, transport disruptions, supplier failures, or other force majeure events.

This does not remove statutory rights to cancel or terminate an undelivered order, obtain a refund or claim remedies for non-conforming goods or content.

SECTION 22 - GOVERNING LAW AND JURISDICTION

These Terms of Service, and any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any purchase made through the Services, shall be governed by and construed in accordance with the laws of Switzerland, excluding its conflict of laws principles.

The courts of the competent jurisdiction at the registered seat of Neurodazzled® by Natalie Chandra Wiedmer, Switzerland, shall have jurisdiction, subject to any mandatory consumer protection laws that may apply.

SECTION 23 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 24 - WAIVER

No waiver by us of any breach or default under these Terms shall be deemed a waiver of any preceding or subsequent breach or default.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

SECTION 25 - ENTIRE AGREEMENT

These Terms, together with any policies or legal notices posted on our website or made available through the Services, constitute the entire agreement between you and us regarding your use of the Services and supersede all prior or contemporaneous communications, proposals, understandings, or agreements, whether oral or written, relating to the same subject matter.

SECTION 26 - ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms at any time, in whole or in part, without notice to you, to the extent permitted by law.

SECTION 27 - ELECTRONIC COMMUNICATIONS

By using our Services or communicating with us electronically, you agree to receive communications from us electronically, including by email, website notice, or other digital means. You agree that such communications satisfy any legal requirement that such communications be in writing, to the extent permitted by law.

SECTION 28 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Neurodazzled® by Natalie Chandra Wiedmer
Email: info@neurodazzled.com