FAQs
Orders and delivery
Do I need an account?
No. You can check out as a guest. An account lets you view your orders.
Where do you ship?
We ship to the destinations available at checkout. Options and costs depend on your delivery address and the items in your bag. Physical products are fulfilled by our partners and may arrive separately.
How long will my order take?
Made-to-order items need production time before dispatch. Delivery then depends on the destination and carrier. Read our Shipping Policy for the current estimates; these are estimates, not guaranteed arrival dates.
Can I change or cancel an order?
Contact support@neurodazzled.com as soon as possible with your order number. We’ll check whether production or fulfilment has started. This does not affect any statutory cancellation rights.
How do I track an order?
Use the tracking link in your dispatch confirmation or our order tracking page. If tracking is missing or not updating, contact support with your order number.
Returns and problems
Can I return a physical product?
Our return window is 30 days from delivery. Contact support with your order number to start a return and receive instructions. Read the Return Policy for conditions, costs and your statutory rights.
What if something is damaged, incorrect or defective?
Contact support promptly with your order number, a description of the problem and, where possible, photographs. We’ll help resolve it. Your statutory rights are unaffected.
Can I exchange a size?
We do not offer direct exchanges. Contact us about returning the original item and placing a new order.
Digital downloads
What do I receive?
Brain Reset Bingo is a free PDF. The ADHD Emergency Kit and Time Blindness Survival Workbook are paid PDFs. No physical item is shipped. The separate survival workbook accompanying Alcohol Doesn’t Help, Dammit! is still in development and is not available to purchase.
My download hasn’t arrived. What should I do?
Check your order email and spam folder. If the link is missing, expired or not working, contact support with your order number and the product name. Please don’t place another paid order to fix a download problem.
Can I share or resell the files?
Our downloads are for personal use. See the digital product licence for the full terms. Contact us before using files professionally or distributing them.
Neurodazzled
Who is behind the brand?
Natalie and Danny. Our clothing, writing and tools grow from lived experience of neurodivergent life. Read our story or explore The Noise Between.
Are the tools medical treatment?
No. They are practical resources drawn from lived experience, not a substitute for professional care. Read our disclaimer.
Can we collaborate?
We consider thoughtful proposals individually. Tell us about your idea through our contact page.
How do I stay updated?
Join Letters from the noise on the homepage for new essays, pieces and publishing updates. You can unsubscribe at any time.
Contact
For orders, delivery, returns and downloads, email support@neurodazzled.com. Read our Privacy Policy for how personal information is handled.