FAQs
1. Ordering & Account
Q: How do I place an order?
A: Browse the shop, add your chosen items to the cart, and complete checkout. You’ll receive an order confirmation by email. Once your order is fulfilled and shipped by our fulfillment partners, you’ll get tracking details.
Q: Do I need an account?
A: No. You can check out as a guest. Creating an account lets you view past orders, speed up future checkouts, and get early access to drops.
Q: Can I edit or cancel my order?
A: Because orders are fulfilled quickly through our partners, changes or cancellations are only possible within 30 minutes of placing the order. Email support@neurodazzled.com immediately with your order number; we’ll do our best, but we can’t guarantee modifications once fulfillment begins.
2. Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide. Available shipping options, costs, and estimated delivery windows are shown at checkout and depend on the product’s fulfillment location.
Q: What is your business model (private label / dropshipping)?
A: Neurodazzled is a Swiss private label company. We design, brand, and curate the products with our values and voice; fulfillment is handled on demand by third-party dropshipping partners. That means you receive Neurodazzled-branded gear, but items may ship from different locations and arrive separately.
Q: How long does shipping take?
A: Shipping times vary based on the supplier, destination, and method chosen. Domestic orders typically take 7–21 business days; international delivery may take longer (sometimes up to 30+ days depending on customs and local delays). Estimated delivery is provided after purchase.
Q: Do you ship sustainably?
A: Wherever possible, we work with partners who use minimal, recyclable, or compostable packaging. Because we operate with a dropshipping model, packaging may vary by product and supplier.
Q: My tracking isn’t updating. What do I do?
A: Allow 24–72 hours after dispatch for tracking to activate. If it’s still static after that, email support@neurodazzled.com with your order number and we’ll investigate with the fulfillment partner.
Q: Will I owe import taxes, duties, or customs fees?
A: International orders may be subject to customs fees, import duties, or taxes imposed by your country. These are the responsibility of the recipient unless otherwise noted. We recommend checking your country’s import policies before ordering.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for most physical products if they are unused, unwashed, and in original condition, unless otherwise specified. Some items (like personalized goods or digital products) are final sale. You are responsible for return shipping unless the error was ours. Start a return by emailing support@neurodazzled.com with your order number and reason.
Q: Can I exchange an item?
A: Exchanges depend on availability. If you want a different size, color, or variant, return the original (per the return policy) and place a new order, or ask support if we can coordinate a swap.
Q: What if my order arrives damaged or incorrect?
A: If your order arrives damaged, defective, or not what you ordered, email support@neurodazzled.com within 7 days of delivery with photos and your order number. We’ll work to make it right—either replacement, refund, or store credit depending on the situation.
Q: Do you accept returns on dropshipped items?
A: Yes. Returns are handled through our fulfillment partners, so the process may take slightly longer. Follow the return instructions provided and allow additional processing time once the item is received back by the supplier.
4. Products & Values
Q: Are your products neurodivergent-friendly?
A: Yes. Everything—from layout to messaging to materials—is designed with neurospicy brains in mind: less overwhelm, more clarity, and no shame. We build from lived experience.
Q: Is Neurodazzled plant-based / vegan?
A: Our brand and lifestyle are plant-based. We prioritize partners and materials that align. Any exceptions (e.g., items containing non-vegan components) will be clearly labeled on the product page.
Q: Do you test on animals?
A: No. We do not support animal testing and aim for cruelty-free practices where applicable. If a product cannot meet that standard, we will be transparent about it.
Q: What does “sobriety-friendly” mean?
A: Our brand is built by people who’ve been sober for years. “Sobriety-friendly” means we don’t glorify substances; our tools support clarity, sustainable habits, and routines that work for how your brain moves.
Q: Are products customizable?
A: Some items offer customization or personalization. Check the individual product page for available options. If you’re unsure, email support and we can help or clarify.
5. Community, Collaborations & Affiliates
Q: How do I join the Neurodazzled community?
A: Sign up for the email list at neurodazzled.com to get early access, behind-the-scenes updates, and invites to community sessions. Follow us on social @neurodazzled to connect, share your “stumble → reset → rise” moments, and see what others are building.
Q: Can I collaborate or become an affiliate?
A: We work with neurospicy creators, coaches, and micro-influencers. Apply via email nataliechandra@neurodazzled.com to learn more.
6. Technical / Privacy / Legal
Q: Is my information safe?
A: Yes. We use industry-standard encryption for payments and do not sell your email. Personal data is handled according to our Privacy Policy. You can opt out of marketing communications at any time.
Q: Why didn’t I get the download / email?
A: Double-check your spam/junk folder and that the email address was entered correctly. Still nothing? Reply to the welcome email or contact support@neurodazzled.com and we’ll help.
Q: Can I reuse your content or branding?
A: You may share your Neurodazzled setup with credit. To repurpose any branded assets (logos, templates, etc.), you must request permission at nataliechandra@neurodazzled.com.
Q: Do I own the products you ship?
A: As a Swiss private label brand working with dropshipping partners, you own what you purchase. Neurodazzled is the brand on the product, but fulfillment is handled through third parties. Some products may carry manufacturer warranties or limitations—check the product listing or ask support if you need clarity.
7. Dropshipping Specifics & Fulfillment
Q: Why do items sometimes arrive separately or take longer?
A: Because we’re a Swiss private label brand using multiple fulfillment partners, different items may ship from different locations and arrive separately. Tracking will reflect each shipment if that happens.
Q: Can you expedite or combine shipping?
A: We can’t guarantee combined shipping since items may come from separate suppliers. Expedited options, if available, are shown at checkout per item. If you have a special situation, reach out to support and we’ll see what’s possible.
Q: What happens if a supplier runs out or discontinues something I ordered?
A: If fulfillment issues arise—such as stockouts, delays, or discontinuations—we’ll notify you as soon as possible with options: join a waitlist, accept a substitution if available, or receive a full refund.
8. Orders for Professionals / Wholesale / B2B
Q: Do you offer wholesale, therapist, coach, or bulk pricing?
A: Yes. We offer volume options for therapists, coaches, educators, and community builders. Email team@neurodazzled.com with your needs, and we’ll share terms and help create custom bundles if appropriate.
9. Miscellaneous
Q: Do you offer gift wrapping or notes?
A: Not as a standard service yet. For special requests, email support@neurodazzled.com and we’ll do our best to accommodate based on the product and fulfillment constraints.
Q: What if I have feedback or a story to share?
A: We’d love to hear it. Send us a message—just keep it respectful and free of discriminatory or political content. We’re building a safe, inclusive space. Email support@neurodazzled.com or use the contact form.
Legal & Transparency Note
Neurodazzled is a Swiss private label brand using third-party dropshipping partners; delivery times, packaging, and product sourcing vary. All purchases are subject to our Terms of Service and Privacy Policy. We strive for accuracy, but in rare cases of supplier error or change, we’ll communicate promptly and work toward a resolution.