Shipping Policy
SHIPPING POLICY
Last updated: March 2026
Estimated delivery times are provided as guidelines and may vary depending on destination and customs processing.
This Shipping Policy explains how Neurodazzled® by Natalie Chandra Wiedmer processes, ships, and delivers orders placed through www.neurodazzled.com.
By placing an order with Neurodazzled®, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed after payment has been successfully received.
Processing time typically takes:
2–5 business days
During peak periods, product launches, holidays, or promotional campaigns, processing times may be slightly longer.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been processed, it will be shipped using the shipping method selected at checkout.
2. Production Time for Made-to-Order Products
Some Neurodazzled® products are made to order. This includes certain:
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apparel
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print-on-demand items
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custom products
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special collections
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limited edition products
These items require additional production time before shipping.
Typical production times:
3–7 business days
Production time is separate from shipping time.
3. Shipping Time
Estimated delivery times depend on the destination country.
Switzerland
5–10 business days
Europe
7–14 business days
United States & Canada
7–14 business days
International destinations
10–21 business days
Please note that delivery times are estimates only and may vary depending on customs processing, postal services, and other external factors.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
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destination
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product weight
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shipping carrier
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shipping method selected
Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (if tracking is available).
Tracking updates are provided by the shipping carrier and may take 24–72 hours to appear after shipment.
6. Customs, Duties, and Import Taxes
For international orders, additional charges may apply.
These may include:
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customs duties
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import taxes
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VAT
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handling fees
These charges are determined by your local customs authority and are the responsibility of the customer.
Neurodazzled® has no control over these fees and cannot predict their amount.
7. Delays
Shipping delays may occur due to circumstances beyond our control, including but not limited to:
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customs inspections
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weather conditions
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international logistics disruptions
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carrier delays
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holiday shipping congestion
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postal strikes
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force majeure events
Neurodazzled® is not responsible for shipping delays once an order has been handed over to the shipping carrier.
8. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If an incorrect address is provided and the order has already been shipped, we may not be able to modify the shipment.
If a package is returned due to:
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incorrect address
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refusal of delivery
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failure to collect the package
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customs clearance issues
the customer may be responsible for additional shipping charges before the order can be reshipped.
9. Lost or Stolen Packages
Once an order has been handed over to the shipping carrier, responsibility for the shipment is transferred to the carrier.
If your package appears lost in transit, please contact us so we can assist in initiating a carrier investigation.
Neurodazzled® is not responsible for packages that are marked as delivered by the carrier but reported lost or stolen afterward.
Customers are encouraged to ship orders to a secure location.
10. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
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your order number
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photos of the damaged item
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photos of the packaging
We will review the issue and work with our fulfillment partners to determine an appropriate solution.
11. Multiple Shipments
If your order contains multiple products, items may be shipped separately from different fulfillment centers.
You may receive multiple tracking numbers and separate deliveries.
12. Digital Products
Digital products are delivered electronically and do not require shipping.
After purchase, you will receive a download link via email or through your customer account.
13. Contact
If you have any questions regarding shipping or delivery, please contact:
Neurodazzled® by Natalie Chandra Wiedmer
Ankerstrasse 116
8004 Zürich
Switzerland
Email: info@neurodazzled.com